Customer Survey

Helping us develop our services

You, along with our other customers, are extremely important to us. Help us develop and improve the service you, and our other customers, receive.

We are continually working on developing and improving our services, from the products we offer through to the support our customers receive.

While we can continue to develop technologies, train more staff, enhance support and offer more features, we are equally concerned with improving the areas that you, our customers, feel need most attention.

For this reason, we would be grateful if you could take some time to complete our customer service questionnaire. This should only take 5 minutes, but the information you provide will be invaluable in allowing us to further develop and improve the services you receive.

1. Why did you choose to buy from Easyspace?
(Please select more than one box if appropriate)

Price

Product features

Range of products

Reputation

Customer service

I'm an existing customer

Other? Please specify:



2. If you are a new Easyspace customer, have you ever used any of the following Web Services before?
(Please select more than one box if appropriate)

Domain Names

Internet Security

Blog(s)

Web Hosting

Dedicated Server

Email Services

I've never used Web Services before

Other? Please specify:



3. Do you currently have other web services with another provider? If so, who?
(Please select more than one box if appropriate)

1&1

Fasthosts

Namesco

Stream

Web Fusion

GoDaddy

Pickaweb

123 Reg

Heart Internet

I don't have other services with another provider

Other? Please specify:



4. In your experience so far, how would you rate the Easyspace Customer Control Panel as a management and administration tool?

Excellent

Above average

Average

Below average

Very Poor

 

Please comment on your choice:



5. In your experience so far, how would you rate the Easyspace shop in terms of buying services?

Excellent

Above average

Average

Below average

Very Poor

 

Please comment on your choice:



6. In your experience so far, how would you rate the main Easyspace website in terms of finding the information you need?

Excellent

Above average

Average

Below average

Very Poor

 

Please comment on your choice:

7. Do you feel any of the following areas of the Easyspace service could be improved?

Telephone Support

Online Support

Telephone Sales

Renewals Service

Email Communications

Main Website

Online Control Panel

Online Shop

Customer Club

I'm happy with all services

Other? Please specify:

Please comment on your choice(s):



8. Would you recommend Easyspace to friends, family or colleagues?

Yes

No

Please comment on your choice(s):




If you have any other comments you would like to make, please feel free to do so: